E-commerce / retail150+ employees

Westwing

No coherent IT service, long incident response times, a growing number of workstations with no standardisation.

Challenge

No coherent IT service, long incident response times, a growing number of workstations with no standardisation.

Solution

Full IT outsourcing with SLA, workstation standardisation, migration to Microsoft 365, MDM roll-out.

Delivery

Delivery

01

Kick-off audit and asset inventory

02

Standardised workstation image

03

Helpdesk and ticket portal roll-out

04

Exchange → Microsoft 365 migration

05

Intune (MDM) and EDR deployment

Results

Results

15 min
average response time
-40%
IT service costs
99.9%
critical-systems availability
“Every contact with the MAD System team is a pleasure.”
— Westwing

Services used

IT OutsourcingCloud for businessIT Helpdesk

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