IT helpdesk for business
Your people need help now. Our helpdesk picks up the phone and resolves tickets — no waiting, no bouncing around.
Benefits
What you get
Short response time
We pick up within a few rings; portal tickets — under 15 minutes.
1st, 2nd, 3rd line support
From password resets to complex server issues — one team.
Remote and on-site
Most solved remotely; the rest we visit for.
Ticket portal and reports
Full transparency of tickets, statuses and SLA.
Scope
What exactly this service covers
- Phone, email and portal tickets
- Windows / macOS workstation support
- Accounts and permissions
- Microsoft 365 and office apps support
- Peripheral device support (printers, scanners)
- Monthly SLA reports
Why MAD System
Foundations of our work
32 years of experience
Three decades on the IT market — hundreds of projects delivered for companies of every size.
Warsaw and Mazovia
Fast response on-site and remotely across Warsaw and the whole Mazovia region.
SLA and transparent contracts
Guaranteed response times, a clear scope of services, no hidden costs.
Certified engineers
A team certified by Microsoft, Cisco, Fortinet and other leading vendors.
How it works
Cooperation process
Audit
We learn your infrastructure and goals.
Analysis
Recommendations with priorities and cost.
Deployment
Delivery with no downtime and a clear plan.
Care
Monitoring, SLA, continuous improvement.
Order an IT audit
See the state of your infrastructure and investment priorities in a clear report.
Frequently asked questions
Also see
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Write to us
We respond the same business day.