IT support for business
IT support is not just fixing outages. It's continuous care, advice and planning so that technology supports your business.
Benefits
What you get
One number for everything
Every IT issue — from password reset to the server room — solved in one place.
Proactive monitoring
We spot problems before they hit your users.
Dedicated account team
A familiar team that knows your environment, processes and priorities.
IT documentation
Always up-to-date infrastructure map, procedures and inventory.
Scope
What exactly this service covers
- Remote and on-site helpdesk for employees
- Server administration (Windows Server, Linux, Hyper-V, VMware)
- Accounts, permissions and security policy management
- Updates, patching, antivirus, EDR
- Backup and restore tests
- Monthly reporting (SLA, incidents, recommendations)
Why MAD System
Foundations of our work
32 years of experience
Three decades on the IT market — hundreds of projects delivered for companies of every size.
Warsaw and Mazovia
Fast response on-site and remotely across Warsaw and the whole Mazovia region.
SLA and transparent contracts
Guaranteed response times, a clear scope of services, no hidden costs.
Certified engineers
A team certified by Microsoft, Cisco, Fortinet and other leading vendors.
Details
Engagement models
All-inclusive retainer
Fixed fee, full coverage — ideal for 20–200 person companies.
Hour pool
Flexible support billed from a shared pool — for smaller teams.
Project support
A dedicated team for implementations and migrations.
Co-sourcing
Filling the gaps in your in-house IT team.
How it works
Cooperation process
Audit
We learn your infrastructure and goals.
Analysis
Recommendations with priorities and cost.
Deployment
Delivery with no downtime and a clear plan.
Care
Monitoring, SLA, continuous improvement.
Order an IT audit
See the state of your infrastructure and investment priorities in a clear report.
Frequently asked questions
Also see
Other MAD System services
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